Description:

IRC131785 - Welcome & Service Assistant x 2 

Salary: £9.90 per hour

Contract type: Fixed Term p/t (1,053 hrs py to 05/11/23)

Closing date: 29 January 2023

Address: Plas Newydd, Llanfairpwll, Anglesey, LL61 6DQ

Summary 

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.  

What it's like to work here

Plas Newydd is an elegant mansion and gardens with spectacular views across the Menai Strait to the mountains of Snowdonia. Visitors come to Plas Newydd from all over the world and the team welcome friendly, hospitable people with exceptional customer service skills to join them. You are likely to need your own transport to get here, however this is an exciting opportunity to work within a vibrant property in a truly breath-taking location.  

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for

We'd love to hear from you, if this sounds like you:

Ability to work in a team - flexible and adaptable
Well organised and able to work with minimum supervision
Helpful & friendly
Customer focused with a positive attitude
Enthusiastic with a willingness to learn
An understanding of the importance of great service

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary
Free entry to National Trust properties for you, a guest and your children (under 18)
Tax free childcare scheme
Rental deposit loan scheme
Season ticket loan
Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most locations
Independent financial advice

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