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Visitor Experience Officer

Visitor Experience Officer

Overview:

You will be working at an iconic 16th century farmhouse, this role as a Visitor Experience Officer plays a core part in providing fantastic visitor experiences at Tŷ Mawr Wybrnant.

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Employers Name: National Trust Wales - Tŷ Mawr Wybrnant
Salary: £4,430 pa
Closing Date: 03/03/2024
Closing Time: 17:30:00
Contact Name: Ty Mawr Wybrnant, Penmachno, Betws Y Coed,
Location: Ty Mawr Wybrnant, Penmachno, Betws-y-coed, Conwy, Wales, LL25 0HJ
Description:

IRC148864 - Visitor Experience Officer

Salary: £4,430 pa

Contract type: Fixed Term p/t (390 hours per year to 06/10/24)

Summary 

You will be working at an iconic 16th century farmhouse, this role as a Visitor Experience Officer plays a core part in providing fantastic visitor experiences at Tŷ Mawr Wybrnant.

We’re looking for an enthusiastic, confident, and welcoming person to expand the farmhouse opening hours to two days each week during the main visitor season, increasing to three days a week during the summer holidays.

This role involves working alone and being able to speak Welsh is essential.

We require the following minimum competencies in Welsh language skills (see attached document for details) – Further support will be provided for continued development of Welsh language skills:

·Listening & Understanding: Level 4

·Speaking: Level 4

·Reading: Level 3

·Writing: Level 3

Please complete the attached Welsh Language Competency Assessment and upload this alongside your CV and cover letter.

We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2024.

Interview date: Thursday, 21 March, 2024.

What its like to work here

You will be part of a small team but will need to be confident and willing to work alone most of the time.

The farmhouse is in a peaceful and beautiful valley a couple of miles from Penmachno near Betws y Coed. You’ll be responsible for opening the farmhouse and being on hand to welcome visitors, providing some information about the history of the site and its cultural significance. Some prior understanding of the history and significance of William Morgan and Tŷ Mawr would be preferable, but training will be provided.

What you'll be doing

What you will be doing

You’ll be providing a ‘croeso cynnes’, ensuring high presentation standards, greeting visitors and helping everyone feel welcome. Sharing some of the stories behind this symbolic place, famous for being the birthplace of Bishop William Morgan, who’s translation of the Bible into Welsh in 1588, helped ensure the language is still spoken today.

You’ll be working two days each week, increasing to three days a week during the summer holidays (to be agreed) and there will be weekend work. We are hoping to open one day each weekend. 

Please click apply to read the full role profile attached to the advert.

Who we're looking for

We'd love to hear from you if you’re:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• in tune with the aims and ethos of the National Trust
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust properties for you, a guest and your children (under 18)
• Tax free childcare scheme
• Rental deposit loan scheme
• Season ticket loan
• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most locations
• Independent financial advice

Additional Information:

Click on the APPLY NOW link to apply for the job advert on our website

* Remember to mention the Lleol.cymru website when responding * APPLY NOW

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